Privacy Policy

This privacy policy (“Privacy Policy”) is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your personal data, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting, and safeguarding the privacy of your personal data at Luxicon Coffee Sdn. Bhd.

We will only collect, record, hold, use, disclose, and store (i.e., “process”) your personal data in accordance with such laws, including the Malaysian Personal Data Protection Act 2010 (“PDPA”) and this Privacy Policy.

1. What We Collect 

At Luxicon Coffee Sdn. Bhd., we will collect your personal data, including but not limited to:

  1. Name, birthday, email address, occupation, mobile number, and gender.
  2. Postcode and mobile GPS location.
  3. Your photos or your QR codes.
  4. Details of credit card, debit card, or bank account and transaction records.
  5. Any information communicated by you to us through our website or at our stores or kiosks (each, a “Location” and collectively, “Locations”).

We may also collect automatic information through your web browse.

2. How We Collect 

We collect your personal data in several ways, including but not limited to:

  1. Through your submission for signing up an account and membership (“Account”) on our website.
  2. Through your relationship with us, such as information provided by you in websitelication forms, when purchasing our products or using our services, when taking part in customer surveys, competitions, and promotions.
  3. Through cookies or flash cookies on our website (please request not to receive cookies or to disable cookies if you do not wish to have information collected via the use of cookies).
  4. From such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.
  5. From recordings of Closed-Circuit Television (CCTV) at the Locations.
  6. Through your voluntary verbal or written submission or communication to us in order to process any request or inquiry.
  7. Any other information that is supplied and/or collected when you use our website.

The personal data as requested when you sign up for an Account on our website shall be mandatory, and if you refuse to provide such personal data, the access or use of our website may be affected.

3. The Purpose 

At Luxicon Coffee Sdn. Bhd., we will process your personal data for purposes including but not limited to the following:

  1. For daily operation of the service provided in our website, such as purchases made, records of orders and/or other products (“Products and Services”).
  2. To maintain and update your Account.
  3. To better manage our business and your relationship with us.
  4. To design, customize or personalize promotions or events for you.
  5. To promote any Products and Services, offers, gift codes, or activities that might interest you.
  6. To resolve disputes, collect fees, or troubleshoot problems.
  7. To prevent potentially prohibited or illegal activities.
  8. To administer offers, competitions, and promotions.
  9. To improve and develop our Products and Services.
  10. To process any of your requests or inquiries.
  11. To transfer or assign our rights, interests, and obligations under any of your agreements with us.
  12. To enforce and/or defend any of our rights.
  13. For any business or legal purpose that is required or permitted by any law, regulations, guidelines, and/or relevant regulatory authorities.
  14. As otherwise informed to you from time to time.

Please be assured that we will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy.

4. Disclosure 

At Luxicon Coffee Sdn. Bhd., we will not disclose, expose, release, or sell your personal data to 3rd parties or any other person unless in the following instances (“Disclosures”), and you hereby acknowledge and agree to the Disclosures:

You may tell us at any time if you do not wish to continue your agreement to the Disclosures by notifying us at the email address provided in Clause 7 of this Privacy Policy.

Disclosures include but are not limited to the following:

  1. You have expressly given your consent, necessary for the purpose you provide your information.
  2. For our business proposal or engagement with a 3rd party or 3rd party service provider.
  3. On any joint venture with a 3rd party to organize any promotional event.
  4. As required or permitted to do so by law.
  5. As requested by any court order, tribunal, authority, government, or regulatory body.
  6. Any person connected to the enforcement or preservation of any of our rights under your agreements with us.
  7. As required under our corporate proposals, including but not limited to acquisition, merger and takeover, consolidation, and corporate reorganization.
  8. As required for our internal process or our website’s process and delivery of our Products and services.

5. Retention 

At Luxicon Coffee Sdn. Bhd., we will retain your personal data for as long as you are using our service and our website in compliance with this Privacy Policy. If you hold your Account on our website, we will retain your personal data for as long as you have not withdrawn your consent, closed, or canceled your Account with us.

We will also retain your personal data as may be required by law or deemed necessary. We will always uphold and comply with the obligations as stated under the PDPA to store and care for your personal data.

6. How We Protect 

We enforce standard measures in protecting your personal data with proper security, technical support, administrative control to prevent loss, misuse, unauthorized access, modification, unauthorized access, or disclosure of your personal data. Once we have obtained your personal data, such information will immediately be archived in our system. We only allow our authorized personnel to access our system and your personal data, where they will be subjected to disciplinary action on any misuse or unauthorized use of your personal data. Without your consent, we will not release and disclose your personal data, save for the purposes as mentioned in this Privacy Policy. We will do our utmost in ensuring the security of our system and protection of your privacy.

7. Incomplete Personal Data 

Where indicated, it is obligatory to provide your personal data to us to process any of your requests, inquiries, or orders for the Products and Services. Should you decline to provide such obligatory personal data, we may not be able to process your request, inquiry, or order for the Products and Services.

8. Your rights 

For your information, you have your privacy rights as follows:

  1. The right to access: you may request from us a copy of your personal data that is under the processing of our website (a fee may be chargeable).
  2. The right of limitation on processing: you may write to us on how you would like to limit the processing of your personal data.
  3. The right of correction: you may request us to correct or alter any of your personal data on our website.
  4. The right to withdraw consent: you may request to withdraw consent for us to process your personal data on our website.

In the event you choose to practice any of your rights above, it may affect your use of our website, for which we shall not be liable. If you have any requests or inquiries, kindly contact us by writing an email to Subject to this Privacy Policy, we will review your request on a case-by-case basis, and your request may lead to the termination of your Account on our website.

9. Updates on Privacy Policy

At Luxicon Coffee Sdn. Bhd., we reserve the right to make any unilateral changes, variations, amendments, modifications, alterations, and adjustments to any of the terms under this Privacy Policy. The unilateral changes, variations, amendments, modifications, alterations, and adjustments shall be effective upon publication on our website. Kindly check the updates on this Privacy Policy upon every access and use of our website.